Nationwide Coverage • High-Value Residential • Commercial $2M+

Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2026

Mortgage Forces ("we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

This Privacy Policy applies to information collected through mortgageforces.ca, related digital platforms, and communications with us.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to: • Full name • Email address • Telephone number • Business or property-related information • Financial or transaction-related details (only where necessary and appropriate) • Information submitted through contact forms, consultation requests, or calculators • Communications and correspondence with us We may also collect limited non-personal information automatically, such as: • IP address • Browser type and device information • Pages visited and interactions with our website This information is used for security, analytics, and website performance purposes.

2. How We Use Your Information

We use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including: • Responding to inquiries and consultation requests • Providing mortgage-related information and services • Evaluating potential financing scenarios (where applicable) • Communicating with you about services you request • Improving our website, services, and user experience • Meeting legal, regulatory, and compliance obligations We do not sell personal information to third parties.

4. Disclosure of Information

We may disclose personal information only where necessary and appropriate, including: • To lenders, financial institutions, or service providers involved in a requested mortgage inquiry (with your knowledge or consent) • To third-party service providers who assist us with website hosting, analytics, or administrative support • Where required by law, regulation, or legal process All third parties with whom we share information are expected to maintain appropriate confidentiality and security standards.

5. Safeguards and Security

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable safeguards appropriate to the sensitivity of the information.

6. Retention of Information

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulatory obligations. When information is no longer required, it is securely destroyed or anonymized.

7. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections where information is inaccurate or incomplete, subject to legal limitations. Requests must be made in writing and may require identity verification.

8. Cookies and Analytics

Our website may use cookies or similar technologies to enhance functionality, analyze traffic, and improve user experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result. We may use third-party analytics tools (such as Google Analytics) that collect information in an aggregated and anonymized form.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page with a revised "Last updated" date. Continued use of our website constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.

Mortgage Forces

610 Bronson Ave #210
Ottawa, ON K1S 4E6

705-794-2260

dianna@mortgageforces.ca